General Terms and Conditions

Orders: 

When you place an order on www.hollywoodwhitening.co.uk you enter a booking a transaction with Laser Cosmetics Ltd. The remaining transaction of the actual treatment is between yourself "the customer " and the clinic you visited. This website is only responsible for your telephone/online booking. Each individual clinic is responsible for the customers, treatments, liabilities and services after the booking.Your order on this website constitutes an offer to us to purchase the booking fee in your basket, and we will do our utmost to fulfill this order to the service levels you have every right to expect. To meet our service commitment to you, we will store your order and necessary personal details, obtain authorisation from your bank for the payment, and make certain security checks on your identity and address. This section details these actions and our respective rights and obligations.

Payments:

All payments are made through a secure gateway. We do not store your credit/debit card details. If, for any reason, there is a problem with collecting payment from your credit /payment card after we have confirmed receipt of your order, we will not be obliged to offer you a booking. Additionally, on some occasions, we may be unable to process an order. The reasons for this may be due to: The offer is no longer available; or your payment being declined; or an unspecified technical error. If you are sure you are using a valid card, please try again with the same credit/debit card or please place another order on our website, using a different credit/debit card.Booking fees is valid for 30 days and are non refundable once payment is made. You have the choice to call within 30 days and make a booking reservation at a time of your choice not exceeding 60 days from the date you paid the booking fee. Choices of time cannot always be guaranteed depending on availability.A non refundable booking fee is taken at time of booking ( can be up to 50% of total price); this will be taken off the total price on the day of your appointment. Be sure that you want brighter teeth before you commit to make a booking. If you have any concerns, you may contact us for any questions prior to making your booking fee.For IPL skin/hair treatment, a non refundable consultation/patch test fee is taken at the time of booking.We only accept cash/credit/debit cards as a form of payment. We do not accept any cheques.Some branches may charge a processing fee of £5 if you pay the full amount on card.

Delivery:

We have spaces available weekly. To secure an appointment at the time of your choice, please check our online booking system for availability. Group discounts are only available if you book together at the same time, or if 1 person pays in full for the other person, who wish's to come at a later stage.  

From time to time we may run special offers at our promotional centres and clinics. To guarantee the offer price, you must book before certain end dates which can be found on the home page of this website. Promotional centres, offices and clinics can be found on the location page; where prices, treatments, concept and facilities may vary.

Cancelation: If we need to change your appointment, we have the right to do so giving you 24 hours in advance. We expect the same from you.In unexpected situation beyond our control, we have the right to change or cancel your appointment by letting you know asap. We will hold on to your non refundable booking fee and re-schedule your appointment accordingly if this is the case. If you wish to change your appointment time, you must do so by giving 24 hours notice. Text messages, and voicemail are unacceptable. You must either email us or speak to an operator. You can only book one appointment at a time. Your bookings will be cancelled if you book multiple appointments. Our system will keep your next apointment only. You must try to arrive on time, on some occasions we may refuse appointments arriving 5 minutes later than their scheduled time. You must inform us if you are running late so we can offer arrangements for you without causing further delays.

Vouchers:

If you have a voucher, you will lose out a session  / treatment if you are late or do not turn up for your appointment.If your voucher does not state a free patch test with the sessions, you can either pay for your patch test or swap a session for a patch test.All your agreed treatment / sessions must be completed according to expiry date. We cannot carry on sessions after the expiry date for any reasons.

Refund:  Booking fee are non refundable, For teeth whitening we must investigate your before and after shade before we can continue to the next stage. We cannot offer any refund if you do not follow our policy’s terms. We cannot refund on any IPL or Botox treatments. If you buy more sessions and decide to have less, you are not entitled to a refund of the remaining session(s).

Products and service:

We strive to offer thee best service possible using a product that works; we give a 100% money back guarantee on our teeth whitening services. At certain branches, If your appointment is on a weekend or out of office hours, please wait in the seating area to be served as reception staff may not be available outside of normal working hours. If you have a complaint, you must write to us via email to the email address provided on the location/contact page of this website.

Child care:

We may refuse your treatment if you do not have an adult looking after your children. Due to health and safety, children are not allowed to enter treatment rooms or to be left alone in the waiting area. Our staff have no resposibilities for your children.

Security checks: 

As part of our policy to protect against the fraudulent use of credit cards, we conduct security checks on all our orders. These can take various forms and may involve contacting you by telephone before we process your order. We also retain the service of various credit rating and fraud prevention companies, and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards.

IPL Skin treatments:

If there are hairs on the skin area, it is essential that you shave before your appointment. We may refuse your appointment if you do not shave. If you are planning to go on holiday in a hot country, it is advisable not to have IPL treatment before or straight after. You must avoid constant sun exposure before or after your IPL sessions. We must refuse your appointment if we feel that your skin had constant sun exposure. More details can be given by your consultant.

It is essential that you take care of your skin as advised by our technician as irresposible such as exposing to sunlight after the IPl treatment may cause your skin to burn easily.